Frequently asked questions about indiVend
What indiVend is, what you can sell, how you get paid, and how customers keep coming back. If a question is missing, tell us and we will answer it here.
01
What is indiVend, and who is it for?
indiVend is a complete commerce system for independent businesses — especially businesses that don't fit neatly into one box. It gives you one simple system to set up your business, sell everything you offer, manage customers and operations, and build your own market through stronger customer relationships, repeat business, reviews, and referrals.
It is made for the independent seller who does more than one thing: a barber who also sells product, a studio that runs classes and memberships, a maker who sells online, at pop-ups, and to retailers. indiVend is available to independent businesses in the United States and Colombia.
02
What can I sell with indiVend?
Products, services, appointments, classes, events, rentals, memberships, and more — all from the same storefront. indiVend is especially useful for businesses that sell several different kinds of offerings instead of fitting into a traditional online-store model.
You do not need one tool for your catalog, another for your calendar, and a third for recurring plans. Everything you sell lives in one catalog, with one checkout and one record of the sale.
03
Where can I sell with indiVend?
Anywhere your customers already find you. indiVend gives you one storefront link you can share through Instagram, WhatsApp, Facebook, TikTok, Google, email, text messages, QR codes, or directly — and you can use indiVend to sell in person too.
The same link goes in your bio, in a message, on a printed QR code at the counter, or on a table at a pop-up. Wherever a customer opens it, they see the same storefront and the same checkout.
04
Can I sell both online and in person with indiVend?
Yes. indiVend brings your online storefront and in-person sales together, so your orders, customers, products, payments, and business activity don't have to live in separate systems.
A sale rung up at the counter and a sale placed from Instagram land in the same order history, against the same inventory, and on the same customer profile.
05
How can indiVend help me get more reviews, referrals, and repeat customers?
indiVend helps turn existing customers into future growth through reviews, rewards, and referrals. Collect social proof, reward customers for coming back, and encourage customer referrals so each sale has a better chance of leading to the next one.
Word of mouth is how most independent businesses actually grow. indiVend gives it structure — a review request after a purchase, a reward that earns a return visit, a referral a customer can share — so it becomes something you run on purpose instead of something you hope for.
06
How can my customers pay me?
indiVend supports the ways independent businesses actually get paid. Card payments can be handled through Stripe for USD and Bold for COP. You can also offer payment methods such as cash, bank transfers, Zelle, Cash App, Venmo, Bancolombia, Nequi, and your own in-person payment terminal.
Available methods vary by market. Payment providers charge their own processing fees for the services you choose to use.
07
Can I run indiVend from my phone?
Yes. Everything you can do with indiVend on a computer is designed to be available from your phone. We made indiVend to go with you wherever you sell.
Set up the business, add what you sell, take a booking, ring up a sale, answer a customer, and check how the week is going — from the device already in your pocket.
08
Can I start with indiVend for free?
Yes. You can set up your business and start selling with indiVend for free, then add more advanced tools as your business needs them.
The goal is to help you move from “Can I sell this?” to “How do I sell more of this?” without making software another barrier to getting started.
09
Does indiVend take a percentage of my sales?
No. indiVend charges through subscription tiers rather than taking a commission on your sales. indiVend does not add transaction fees or take a percentage of what you sell — your sales are your sales.
Standard processing fees from payment providers such as Stripe or Bold still apply when you use those services. Those fees are charged by the provider, not by indiVend.
10
Can I sell products and services in the same store?
Yes. One indiVend business can combine different types of offerings. A fitness business, for example, could sell products, book individual sessions, offer classes or events, and sell memberships from the same storefront.
Each offering keeps its own rules — stock for a product, availability for a session, a roster for a class, a renewal for a membership — while sharing one catalog and one checkout.
11
Can customers book appointments or classes themselves?
Yes. Set your available times — or your team's availability — and customers can self-book from the times that are open. You can also let customers choose options and answer additional questions or make requests as part of their booking.
Bookings arrive on the same calendar as the rest of your day, so a class, an appointment, and a rental are not three separate schedules to reconcile.
12
Can I sell memberships or recurring services?
Yes. indiVend supports memberships alongside your other products and services, so recurring offerings don't need a separate system or storefront.
Memberships can carry benefits and recurring or one-time terms, and they sit in the same catalog as everything else you sell.
13
Can I create and send invoices?
Yes. Create invoices, send them directly to customers, and give customers a clear way to review and pay what they owe.
Invoices stay connected to the rest of the business, so what you invoiced shows up alongside your other sales and customer records. You can also provide PDF copies.
14
Is indiVend a marketplace?
No. Your business, brand, and customers remain yours. indiVend gives you the infrastructure to grow your own business and customer base rather than placing you inside a marketplace controlled by someone else.
You are not competing for placement against other sellers on someone else's storefront, and you are not renting an audience. The customer relationship is yours to keep.
15
Does indiVend keep track of my customers?
Yes. Customer profiles connect purchases and business history so you can recognize repeat customers and understand their relationship with your business.
Customers also have their own profiles, where they can view order history, points and rewards, and manage actions such as refund requests.
16
Can I collect reviews from my customers?
Yes. indiVend helps you request reviews after a purchase and display them on your storefront.
Reviews can include written feedback, photos, and videos, helping future customers see real social proof of what makes your business different.
17
Can customers refer other people to my business?
Yes. Referrals are built into indiVend's customer-growth tools, giving happy customers a structured way to bring new people to your business.
Because referrals are tracked, word of mouth becomes something you can measure — you can see which customers are sending people your way.
18
Can I create a loyalty or rewards program?
Yes. You can create points-based or visit-based rewards with different reward levels, including percentage discounts, fixed-value rewards, or one-off gifts.
It gives repeat customers another reason to keep choosing your business, without needing a separate rewards system.
19
Can I use my own domain?
Yes. Eligible indiVend plans let you connect your own domain, so customers can visit your business at your own branded web address.
Which plans include a custom domain depends on your subscription. Every indiVend business also gets a storefront link you can share from day one.
20
Do I need technical experience to use indiVend?
No. indiVend is designed so an independent business owner can set up and manage the business without coding, web-development experience, or a technical team.
Setup is a series of ordinary decisions — what you sell, when you are available, how you want to get paid — not a development project.
21
Where is indiVend available?
indiVend is currently focused on independent businesses in the United States and Colombia, with indiVend designed around the ways those businesses sell online, through social channels, and in person.
Some details differ by market — payment providers, available payment methods, currency, and local invoicing requirements — while the rest of indiVend works the same way in both.
22
Does indiVend support electronic invoicing in Colombia?
Yes. indiVend integrates with Yabi.co to support DIAN-compliant electronic invoicing in Colombia.
Eligible Colombian businesses can issue compliant electronic invoices through indiVend rather than maintaining a completely separate invoicing workflow.